Refund and Returns Policy – DLC Home
📩 Contact Email: [email protected]
🌍 Website: [www.dlchome.hu]
At DLC Home, we comply with EU consumer protection laws to ensure fair return and refund practices. This policy is designed in accordance with the European Consumer Rights Directive (2011/83/EU) and applicable Hungarian laws.
1. Right of Withdrawal (14-Day Return Policy)
Under EU consumer law, customers have the right to withdraw from their purchase within 14 days of receiving the goods, without providing a reason.
Conditions for Withdrawal:
✅ The product must be unused, undamaged, and in its original packaging.
✅ You must notify us within 14 days of receiving your order by sending an email to [email protected] with your order details.
✅ The return must be shipped back within 14 days after notifying us.
✅ The customer is responsible for return shipping costs, unless the item is faulty or incorrect.
2. How to Request a Return
If you wish to exercise your right of withdrawal, follow these steps:
1️⃣ Send an email to [email protected] within 14 days of delivery.
2️⃣ Include your order number, product details, and reason for return (if applicable).
3️⃣ We will provide you with a return authorization and shipping instructions.
4️⃣ Once we receive and inspect the item, we will process your refund within 14 days.
3. Refund Process
💳 Refunds will be processed within 14 days after we receive the returned item.
💳 Refunds will be issued to the original payment method.
💳 Initial shipping costs are non-refundable, unless the item is defective or incorrect.
4. Defective or Incorrect Products
If you receive a product that is faulty, damaged, or different from what you ordered, you have the right to a replacement, repair, or full refund under EU warranty laws.
📸 Send us photos/videos of the defect within 48 hours of delivery to [email protected].
📩 We will assess the issue and arrange a replacement or refund at no additional cost.
5. Exceptions to the Return Policy
🚫 Custom-made products or special orders are non-refundable.
🚫 Installed, used, or altered items cannot be returned.
🚫 Returns without prior authorization will not be accepted.
6. Legal Compliance
This policy complies with:
✔ EU Consumer Rights Directive (2011/83/EU)
✔ Hungarian Consumer Protection Act
✔ General Data Protection Regulation (GDPR) for personal data handling
If you have any questions, contact us at:
📩 Email: [email protected]
📞 Phone: [+36 XXX XXX XXXX]
We strive to ensure a hassle-free return process while complying with EU regulations to protect your consumer rights.
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